Expo Pass

Common error messages that may occur during your printing process.

Troubleshooting Badge Printing Equipment

Need help addressing this issue - cleaning your printer's roller & sensor, and checking that badge notches are all punched out.

Cleaning your Printers

Need to set/reset your Admin Passcode - no worries!

Admin Passcode (on the iPad Kiosk)

Let's decode the secret language of the lights on the router! This way, you can make sure your internet 🌐 is in good shape for your event.

Router LED Lights Overview

PRINTER IS IN 'PAUSE' . .

PRINTER IS OUT OF PAPER . . .

ALREADY PRINTED YOUR BADGE . . .

BADGE FEEDING ERRORS & MEDIA OUT . . .

CAN'T ESTABLISH A CONNECTION . . .

CAN'T FIND A PRINTER . . .

Is your Stripe Credit Card not connected - no worries!

READER NOT CONNECTED . . .

Here is the process to restart the mobile app (vs. log out).

Force Close Expo Pass App on iPad Kiosks

MALFORMED STATUS RESPONSE . . .

If your badge print numbers or check-in numbers in Expo Pass are not matching the live numbers, follow these steps below to sync.

Live Badge Prints or Check-Ins Not Syncing to Expo Pass

Follow this process only if you are printing on clear sticker labels where a thermal transfer ribbon is used in the printer.

Changing Zebra Printer Thermal Transfer Ribbon

Not Sure All Your Mobile App Data Has Synced Up?

🔄 iPad Data Sync

Tracey Straub

Kacie Ferguson

Equipment Troubleshooting

Zebra Printer Settings

How do I change my Zebra printer settings for badge printing?

Is the print somewhat faded or inconsistent, especially on or near the edges?

Printer Print Quality Adjustments for a Zebra ZD621 Printer

Is your printer cutting the badge slightly off of the badge perforation?

Printer Cutter Adjustments for a Zebra ZD621 Printer

Printer Print Quality Adjustments for a Zebra ZD620 Printer

Printer Cutter Adjustments for a Zebra ZD620 Printer

Zebra Printer Adjustments / Calibrations

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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