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Equipment Troubleshooting
Equipment Troubleshooting

This Collection is for Event Organizers

Troubleshooting Badge Printing EquipmentCommon error messages that may occur during your printing process.
Cleaning your PrintersNeed help addressing this issue - cleaning your printer's roller & sensor, and checking that badge notches are all punched out.
Admin Passcode (on the iPad Kiosk)Need to set/reset your Admin Passcode - no worries!
Router LED Lights OverviewLet's decode the secret language of the lights on the router! This way, you can make sure your internet 🌐 is in good shape for your event.
PRINTER IS IN 'PAUSE' . .
PRINTER IS OUT OF PAPER . . .
ALREADY PRINTED YOUR BADGE . . .
BADGE FEEDING ERRORS & MEDIA OUT . . .
CAN'T ESTABLISH A CONNECTION . . .
CAN'T FIND A PRINTER . . .
READER NOT CONNECTED . . .Is your Stripe Credit Card not connected - no worries!
Force Close Expo Pass App on iPad KiosksHere is the process to restart the mobile app (vs. log out).
MALFORMED STATUS RESPONSE . . .
Live Badge Prints Not Syncing to Expo PassIf your badge print number on your badge print report is not matching the live badges printed/ check-ins, follow these steps below to sync.
Changing Zebra Printer Thermal Transfer RibbonFollow this process only if you are printing on clear sticker labels where a thermal transfer ribbon is used in the printer.