All Collections
Equipment Troubleshooting
This Collection is for Event Organizers
Troubleshooting Badge Printing EquipmentCommon error messages that may occur during your printing process.
Cleaning your PrintersNeed help addressing this issue - cleaning your printer's roller & sensor, and checking that badge notches are all punched out.
Admin Passcode (on the iPad Kiosk)Need to set/reset your Admin Passcode - no worries!
Router LED Lights OverviewLet's decode the secret language of the lights on the router! This way, you can make sure your internet ๐ is in good shape for your event.
PRINTER IS IN 'PAUSE' . .
PRINTER IS OUT OF PAPER . . .
ALREADY PRINTED YOUR BADGE . . .
BADGE FEEDING ERRORS & MEDIA OUT . . .
CAN'T ESTABLISH A CONNECTION . . .
CAN'T FIND A PRINTER . . .
READER NOT CONNECTED . . .Is your Stripe Credit Card not connected - no worries!
Force Close Expo Pass App on iPad KiosksHere is the process to restart the mobile app (vs. log out).
MALFORMED STATUS RESPONSE . . .
Live Badge Prints or Check-Ins Not Syncing to Expo PassIf your badge print numbers or check-in numbers in Expo Pass are not matching the live numbers, follow these steps below to sync.
Changing Zebra Printer Thermal Transfer RibbonFollow this process only if you are printing on clear sticker labels where a thermal transfer ribbon is used in the printer.
Zebra Printer SettingsRestore Default Configuration
How do I change my Zebra printer settings for badge printing?Need help with some printer settings?
Printer Print Quality Adjustments for a Zebra ZD621 PrinterIs the print somewhat faded or inconsistent, especially on or near the edges?
Printer Cutter Adjustments for a Zebra ZD621 PrinterIs your printer cutting the badge slightly off of the badge perforation?
Printer Print Quality Adjustments for a Zebra ZD620 PrinterIs the print somewhat faded or inconsistent, especially on or near the edges?
Printer Cutter Adjustments for a Zebra ZD620 PrinterIs your printer cutting the badge slightly off of the badge perforation?