ⓘ This article is for Event Organizers
Onsite Attendee Reports and Analytics
During your live event you can monitor how many people have checked in and how many attendees have badges printed.
If at any point the badges printed or check-ins do not seem to match the number of attendees who have checked in, there are a couple of things you can do to ensure the data is syncing properly.
1. "Force close" the Expo Pass app and reopen
This action initiates a data synchronization between the iPad and the database.
❗ Important: "Force closing" the Expo Pass app is very different from logging out. You do not want to log out of the iPad Kiosks specifically used for badge printing until all data has synced. This can result in the loss of your data that was stored locally on the kiosk and had not synced back to the database.
2. Ensure that your internet connection is stable
Sometimes when the internet connection is not strong enough or stable, it can cause for a lag in the data syncing from our iPad Kiosks back to the Expo Pass database. Having a strong, stable internet connection can help ensure the data syncs.