ⓘ This article is for Event Organizer
This error message is triggered when an Attendee tries to print their badge, but the system doesn't have their badge type assigned to the specific Lane they are attempting to check in at -- or the Printer Lane has no been correctly added.
FIX: Refer to this Help Center Document > Add Badge Shells to Printers: Building Lanes for Onsite Badge Printing
Additional Context: Each Lane, typically consisting of 2 iPads and 1 Printer working together, is configured to have access to specific Badge Templates. For events where multiple badge templates have been designed, it is essential to confirm that each Lane has the necessary templates available. Additionally, verify that each iPad is paired with the correct printer for the lane it is assigned to. For example, Lane 1 iPads should connect to Lane 1 printers, and likewise for Lane 2. Look for labels or sticky notes to easily identify equipment. If permissions issues arise, confirm that you have the necessary admin rights to make any modifications to badge assignments on lanes.
If the badge templates have been added correctly, then check the IP address on the printer noted in the iPad Kiosk, see red circle above, and compare it to the IP Address on the printer - see image below, the white box.
If the IP address noted in the iPad Kiosk is not the same as the IP address on the printer, then go ahead and delete the lane from the iPad Kiosk and rebuild the lane: Building Lanes for Onsite Badge Printing If troubleshooting steps have been completed and badge printing issues persist, consider alternative solutions such as ordering blank badges without designs for immediate needs while resolving technical problems. Contact Expo Pass support for further assistance with such options.