Double check your Event Settings - is everything on and ready to go? Make sure that Attendee Web App Access is turned ON or SCHEDULED to be turned ON BEFORE your Event Reminder Email goes out!

Double check your session dates and times. Do your Sessions look good? Are the Available At and Available Until times correct? If you are using Zoom that is embedded into Expo Pass, here are some additional Zoom Tips from the Expo Team in regards to timing your Zoom start with your session start.

You can also pull a Session data report for your review so this doesn't have to be done one by one

Has your Magic Link been sent out? If not, schedule your Event Reminder Email in Event Settings and chat with your ESM when you are planning on sending them out.

You can also manually send out Magic Links, as seen here and in the video below. Links can be distributed in bulks of 10.

Do you plan on sending communication emails to your attendees? If so, here are some great articles to include for them: Attendee Help Center, Accessing Your Virtual Event, and Magic Link Self-Help.

Confirm that the Event Contact(s) under "Details" on Expo Pass Classic are the correct email addresses that we can share with attendees when they come to us for non-Expo Pass questions. These will also appear on your event's home page in the Web App.

Confirm that your Magic Links have been sent out!

Sit back, and enjoy your event!

If any Expo Pass platform issues arise, the Expo Event Success team will be online and available for help. The easiest way to contact them is through an email to: support@expopass.com

If there are any questions intended for the event organizers, we will forward them over to you.

Your ESM will reach out to you about debriefing your event.

If possible, please complete the event survey that your ESM sends you. Feedback is crucial for us as we continuously strive to improve our platform for YOU!

Your ESM will send you a data report about your event via email (if applicable).