We've created a pain-free, simple process for you to get into your virtual and in-person events.


MOBILE MAGIC LINK

To access your in-person events through the Expo Pass Mobile App, you will need a Mobile Magic Link. Not to worry! We've created a pain-free, simple process for you to get into your in-person event.

If you haven't downloaded the Expo Pass Mobile App yet, please do so in the Apple App Store or Google Play Store. Search "Expo Pass".

1. Open the Expo Pass Mobile App on your mobile device and click LOGIN.

2. Click on the Having trouble logging in? and follow the instructions below to get a Mobile Magic Link.

3. Enter the email you used to register for your event and click on SEND MAGIC LINK.

  • If you do not use the same email, the system will NOT recognize you for your event!

4. A Mobile Magic Link will be sent from support@exposent.com to the email you entered above.

  • This email sometimes sneaks to your spam/junk folder, so don't forget to check there if you don't see it in your inbox.

  • If you still can't find your email, click on the teal RESEND MAGIC LINK button.

  • If you continue to have issues, please email support at support@expopass.com.

5. Click on the teal MAGIC LINK button in the Expo Pass Mobile App section of the email.

5. If you have the mobile app already installed on your device, clicking on the Mobile Magic Link will open your event in the Expo Pass Mobile App.

  • If the mobile app is not installed, clicking on the Mobile Magic Link will direct you to your device's App Store to download the Expo Pass Mobile App. Once you have downloaded the app, follow step 5 again.

  • Note: You can only access the mobile app through a mobile device. You cannot use a desktop. If you click on the Mobile Magic Link in your email from a desktop and see the screen below, you will need to follow the steps above on a mobile device:

👍🍾 YOU DID IT! 🍾 👍

Congratulations, you now have access to your upcoming in-person event.

You can repeat this process for the remainder of your event, or follow the steps below to create a login.

1. To create a password, click on the hamburger menu in the top left corner:

2. Click EDIT next to your name

3. Enter your new password and click SAVE.

4. Click OK and then click on the hamburger menu in the top left corner.

5. Click on Upcoming Events to get back to your event.

You can now login using your Registration Email and your Password from the Login screen on the Expo Pass Mobile App!

To learn more about navigating the Expo Pass mobile, check out our Mobile App Attendee Help Center.


WEB MAGIC LINKS

To access your virtual events through the Expo Pass Web App, you will need a Web Magic Link. Not to worry! We've created a pain-free, simple process for you to get into your virtual event.

Not all internet browsers are the same. It is imperative that you are using a current and fully supported internet browser. We strongly recommend that you use the latest version of one of these Internet Browsers to access your event: Chrome, Firefox, or Microsoft Edge with Chrome as the best option.

Not sure what browser you are using or if it is up-to-date? Click here: BROWSER

It's as easy as 1 - 2 - 3!

1. Go to https://app.expopass.com/login and click Having trouble logging in?.

2. Type in your email address and click on SEND MAGIC LINK.

  • IMPORTANT: The email address provided must be the same email that was used when you registered for the event.

  • This email sometimes sneaks to your spam/junk folder, so don't forget to check there if you don't see it in your inbox. It is sent from support@exposent.com.

  • If you still can't find your email, click on blue RESEND MAGIC LINK button.

  • If you continue to have issues, please email support at support@expopass.com.

3. Click the blue Magic Link button

Check your email account for an email from support@exposent.com.

Click the blue "Magic Link" button, which will then open a new window/tab in your browser that will place you on the event that you are registered to attend.

NOTE: You will be asked to review and ACCEPT the Terms of Service and Privacy Policy before moving into your event.

👍🍾 YOU DID IT! 🍾 👍

Congratulations, you now have access to your upcoming virtual event.

You can repeat this process for the remainder of your event, or follow the steps below to create a login.

Once you are on the Event Home Page, you can now enter a Password if you would like to login next time you come back to the event:

1. Click on the red ! by your profile in the top right corner:

2. Click on Security:

3. Enter your New Password and click Save:

You can now login using your Registration Email and your Password from app.expopass.com/login for your event!

Have questions on how to Navigate within your virtual event? Click here.


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