Expo Pass

You'll find answers to many of your in-person event questions here!

MOBILE APP ATTENDEE HELP CENTER

Attendee Frequently Asked Questions

How to create a password on your mobile app or web app account for future logins.

Create a Password for Future Logins

Kacie Ferguson

Tracey Straub

Liz MalatyUhr

Attendee Help

How to create an Expo Pass account and navigate the mobile app.

How do I Create an Expo Pass Account for the Mobile App?

The following article explains how to obtain a Magic Link to access your upcoming event.

Magic Link Self Help

The following process explains how to resend yourself a new Magic Link should your original link expire.

Resend Expired Magic Link

Abandoned registration will cause an error stating "This email already belongs to a registrant on your order". Here is how to complete reg

Abandoned Registration "Email already belongs to a registrant..."

Are you seeing this message on your mobile app?  If so, then read on.

This email address already exists?

How to create a password once you've gained access to your in-person event through the Mobile Magic Link on the Expo Pass Mobile App

Mobile App: Create a Password for Future Logins

Having trouble accessing the Expo Pass Mobile App on your Android phone? Here are some troubleshooting tips.

Troubleshooting Mobile Magic Links with Android (and Samsung devices)

Having trouble logging into the Expo Pass Mobile App?

Expo Pass Mobile App Login: Troubleshooting

Having trouble remembering your password for the Expo Pass Mobile App or need to create one?

Mobile App - Password Help

If you're an Android user and would like to clear the cache from this app after the event, this article is for you.

Expo Pass Application Clear Cache & Data Instructions: Android

If you want to delete your account entirely from Expo Pass, you can easily do so via the Mobile App!

Delete Account

Mobile App Account Help

Want to learn more about your event in the mobile app?

About the Event

View event sessions and add them to your event schedule.

View Sessions & Set Event Schedule

How attendees can complete Session Feedback within the Mobile App and the requirements to access the questions!

Filling Out Session Feedback Questions on the Mobile App

Want to see who will be presenting at your event?

View Speaker Profiles

Where to view the list of exhibitors at your event!

View Exhibitor Profiles

How to download your attendee data in the mobile app

Review - Download Attendee Data from the Mobile App

Alaina Ingram

Mobile App Navigation

Need some assistance with your Web App Magic Link?

Web Magic Link (Web App)

How to access the event and session specific resources/ materials that your Event Organizer has provided for your virtual event.

Accessing Your Event and Session Resources in the Web App

Step-by-step process on gaining access to your virtual event, hosted by Expo Pass.

Accessing Your Virtual Event

After registering, here is a deep dive into how you navigate through your Expo Pass Virtual Event

How to Navigate Your Expo Pass Virtual Event

Zoom Sessions on a Handheld Device

After you've received your Web Magic Link, this is how to create a password for future logins to your virtual event.

Web App: Create a Password for Future Logins

The following article will offer some trouble shooting suggestions if you are experiencing difficulties with your Expo Pass Account.

Troubleshooting Tips for your Expo Pass Virtual Platform

The following article will walk you through how to log into a previously created Expo Pass Account

Logging into your Expo Pass Virtual Platform

Web App (Virtual Events Only)

Login

Android

Legal

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