ⓘ This article is for Attendees
Expo Pass Mobile Application - CLEAR CACHE
By clearing the cache, you can resolve issues related to incorrect or outdated data that may be causing problems with accessing events or features in the app.
Log out of the app
From a Phone Home screen, navigate: Apps icon > Settings > Apps (Phone section)
Tap Application Manage
From the Dropdown menu ensure All apps is selected, then locate and tap Expo Pass app.
Tap Storge
Tap CLEAR CACHE. This option may not be available for some apps.
Log into Expo app again
These steps are part of advanced troubleshooting, so ensure simpler methods, like checking internet connection and logging out/in, are tried first.
Common Issues with Expo Pass Access
If you are experiencing issues accessing your event data in the Expo Pass mobile app, such as missing upcoming events, the app showing as offline despite an internet connection, or no companies appearing after entering an Exhibitor Access code, follow these steps to resolve the problem.
Expo Pass Mobile Application - CLEAR DATA
Ensure a Stable Internet Connection
If you are connected to WiFi, try disconnecting and using your cellular data instead. This can resolve potential WiFi-related issues.
Log out of the app
From a Phone Home screen, navigate: Apps icon > Settings > Apps (Phone section)
Tap Application Manage
From the Dropdown menu ensure All apps is selected, then locate and tap Expo Pass app.
Tap Storge
Tap CLEAR DATA. This option may not be available for some apps.
Log into Expo app again
Just as with clearing cache, ensure simpler methods, like verifying connectivity and restarting the app, have been attempted beforehand.