ⓘ This article is for Attendees
How to Complete Abandoned Registration
When you go to register for an event, and you receive the following error, it means that you tried to register with that same email and have not finished. There are 2 options listed below on how to complete registration.
"[EMAIL]: this email address already belongs to a registrant in your order!"
Option 1: Remove the previous incomplete registration and start over
1. When you receive the error "[EMAIL]: this email address already belongs to a registrant in your order!", click on the blue cart in the top right corner. You will see a number below the cart:
2. Clicking on the cart will take you to all registrations sitting incomplete in your cart. Click remove --> Confirm YES.
3. Click Add An Attendee to start again.
Option 2: Complete your previously abandoned registration
1. When you receive the error "[EMAIL]: this email address already belongs to a registrant in your order!", click on the blue cart in the top right corner. You will see a number below the cart:
2. You can then either add another registrant, or click Next to pay and/or complete your registration.
3. If there is a cost to the event, you will land on a screen to enter your Credit Card information and complete the registration. If it is free, you will be done after clicking Next.
