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Exhibitor Frequently Asked Questions

This article has a video and more help for frequently asked questions for our exhibitors, including how to sign up for Lead Retrieval.

Kacie Ferguson avatar
Written by Kacie Ferguson
Updated over a week ago

This article is for Exhibitors


How do I sign up as an Exhibitor?

Create an Expo Pass account and then join your event!

If you are an Exhibitor Admin on your company, follow this step by step article:

If you are an Exhibitor User for your company, follow this step by step article:

Do I have to pay to fill out my Exhibitor Profile?


NOPE! It's FREE for you to complete. The only feature that requires payment is Lead Retrieval.

How do I complete my Exhibitor Profile?


Why should I bother with an Exhibitor Profile?


It's FREE marketing. If the event is using the event app - all event attendees will have access to see your profile and learn more about your organization.

It says this email already exists! What now?

Are you seeing this message on your mobile app? If so, then read on here:

Where do I find event details?


I have no idea where to get started with the mobile application, HELP!


We've got you covered with a step by step video for getting you set up on, and exploring the mobile application:


How do I sign up for Lead Retrieval?


Lead retrieval helps you capture and follow up on leads generated at events, conferences, or trade shows. With Expo Pass, you can track results against your event goals without worrying about how to collect attendee information. Focus on meaningful interactions during the event and easily follow up afterward.

Signing up for Lead Retrieval - Mobile

You can sign up for Lead Retrieval in the "Exhibitor Toolkit" section of the mobile platform:

How do I add my colleagues to my team on Expo Pass?

Set up your dream team! As the Exhibitor Admin, you can add up to 4 more users for free. Any additional users will be $50 each. Please visit these step by step articles to learn more:

How many users does my organization get?


Each Organization gets 5 free users, including the Exhibitor Admin and 4 Exhibitor Users, with the ability to purchase additional users for $50/user.

Important: The Exhibitor Admin is included as 1 of the 5 free Users.


Can I create qualifiers and notes for Lead Retrieval?  


You sure you can! Please visit this step by step article to learn how:


How do I scan attendees for Lead Retrieval?

 
It's easy - you use the camera on your smartphone (no clunky hardware, or rental scanners).  Please visit this step by step article to learn more:

  

What attendee data is included in my lead scans?

Exhibitor scanned leads will include all attendee data that is in the Expo Pass event.

  • The data is either added by the Event Organizer
    OR

  • Entered by attendees during registration.

If you have questions on the data included in your leads, please reach out to your Event Organizer directly.

How do I access and download my leads after (or during) the event?


You can easily email them to yourself in CSV format! Please visit this step by step article to learn more:


Can I use a third-party API Kit with Expo Pass?

Please see the following for more information:


MORE QUESTIONS?

Check out our Exhibitor Help Center, will all of our articles to help you have a great event!

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