ⓘ This article is for Exhibitors
Expo Pass offers a specialized (proprietary) badge scanning platform known as "Lead Retrieval." With this feature, exhibitors can use the Expo Pass mobile app to scan an event attendee's badge, obtaining additional information like company name, job title, email, and more. Each subscription includes five licenses by default: one for the Exhibitor Admin and four for Exhibitor Users. Additional licenses can be purchased for an extra per-user fee.
Lead retrieval is a key feature of the Expo Pass app, allowing exhibitors to collect and manage leads efficiently during an event. Below is a comprehensive guide on setting up and troubleshooting lead retrieval services, as well as additional support options. The Exhibitor Admin role is vital for managing permissions, assigning team access, and customizing lead collection settings.
To set up lead retrieval as an exhibitor in Expo Pass, follow these steps: Exhibitor Admins are responsible for configuring team permissions and customizing lead collection settings using the Admin Toolkit.
Create an Account and Claim Your Profile
Visit app.expopass.com and create an account using the email address associated with your event registration.
Check the box under "Are you an Exhibitor?" and enter the 6-digit code provided by your event organizer.
Select your company and complete your exhibitor profile.
If your company does not appear on the list, select "Don’t see your company name?" and fill out the requested company information.
Complete your exhibitor profile by filling in all required details under the 'Company Profile' section in the app.
Download the Expo Pass App
Once your profile is complete, download the Expo Pass app from the Apple App Store or Google Play Store.
2. Activate Lead Retrieval
Once logged into the app:
Click on "Lead Retrieval" in the Expo Pass web application.
Alternatively, tap on "Get Lead Retrieval" within the Expo Pass app.
At Expo Pass, we prioritize the security of event attendees' data, and the information available for sharing is determined by the choices made by the Event Organizer. The QR Code printed on attendees' badges includes only a randomly generated ID along with the attendee's first and last name; no additional information is accessible through the scan. To ensure compliance with data security, Expo Pass does not provide APIs or support third-party developer kits for badge scanning or lead capture, keeping all data exchanges within the Expo Pass platform.
Troubleshooting Lead Retrieval Issues
If you encounter issues such as a blank screen while trying to activate lead retrieval, take the following steps:
Remove the Expo Pass app from your device and reinstall it from the relevant app store.
This solution has resolved similar problems for other users experiencing technical issues.
If your exhibitor profile activation code is not working, ensure you are logged in with a verified account and double-check the code for accuracy. If the issue persists, reenter the code or contact your Event Organizer.
To maintain privacy, Expo Pass does not engage in or facilitate additional data flow through third-party APIs. While some providers allow badges to be scanned by such platforms, we have opted for a secure approach, relying solely on data transfer via our mobile app. By maintaining a closed system, Expo Pass ensures that all lead retrieval and data transfers remain secure within the platform, avoiding potential vulnerabilities.
Additional Support
If your issue persists after following the troubleshooting steps above, you can reach out to Expo Pass support for further assistance:
Click the red Chat bubble icon that is located in the bottom right hand corner.Contact the Expo Pass Exhibitor Support team at exhibitor@expopass.com.
This is particularly useful for sponsors or exhibitors experiencing issues not covered by help center articles.
Rest assured, the process to download the Expo Pass mobile app and use it for badge scanning at your upcoming event is straightforward. We have a comprehensive collection of help and support articles for exhibitors available online—feel free to explore!