All Collections
Attendee Help
This Collection is for Attendees
MOBILE APP ATTENDEE HELP CENTERYou'll find answers to many of your in-person event questions here!
Attendee Frequently Asked QuestionsAttendee FAQ's
Create a Password for Future LoginsHow to create a password on your mobile app or web app account for future logins.
How do I Create an Expo Pass Account for the Mobile App?How to create an Expo Pass account and navigate the mobile app.
Magic Link Self HelpThe following article explains how to obtain a Magic Link to access your upcoming event.
Resend Expired Magic LinkThe following process explains how to resend yourself a new Magic Link should your original link expire.
Abandoned Registration "Email already belongs to a registrant..."Abandoned registration will cause an error stating "This email already belongs to a registrant on your order". Here is how to complete reg
This email address already exists?Are you seeing this message on your mobile app? If so, then read on.
Mobile App: Create a Password for Future LoginsHow to create a password once you've gained access to your in-person event through the Mobile Magic Link on the Expo Pass Mobile App
Troubleshooting Mobile Magic Links with AndroidHaving trouble accessing the Expo Pass Mobile App on your Android phone? Here are some troubleshooting tips.
Expo Pass Mobile App Login: TroubleshootingHaving trouble logging into the Expo Pass Mobile App?
Mobile App - Password HelpHaving trouble remembering your password for the Expo Pass Mobile App or need to create one?
Expo Pass Application Clear Cache & Data Instructions: AndroidIf you're an Android user and would like to clear the cache from this app after the event, this article is for you.
Delete AccountIf you want to delete your account entirely from Expo Pass, you can easily do so via the Mobile App!
Web Magic Link (Web App)Need some assistance with your Web App Magic Link?
Accessing Your Event and Session Resources in the Web AppHow to access the event and session specific resources/ materials that your Event Organizer has provided for your virtual event.
Accessing Your Virtual EventStep-by-step process on gaining access to your virtual event, hosted by Expo Pass.
How to Navigate Your Expo Pass Virtual EventAfter registering, here is a deep dive into how you navigate through your Expo Pass Virtual Event
Zoom Sessions on a Handheld DeviceHand-held devices
Web App: Create a Password for Future LoginsAfter you've received your Web Magic Link, this is how to create a password for future logins to your virtual event.
Troubleshooting Tips for your Expo Pass Virtual PlatformThe following article will offer some trouble shooting suggestions if you are experiencing difficulties with your Expo Pass Account.
Logging into your Expo Pass Virtual PlatformThe following article will walk you through how to log into a previously created Expo Pass Account
Creating an Expo Pass Virtual Platform AccountThe following article will walk you through how to create an Expo Pass Account to access a virtual event.