ⓘ This article is for Event Organizers

Every event is unique — and now your registration confirmation emails can be too!
Expo Pass allows you to easily customize your confirmation emails with event-specific information, branding, links, and images.

Here’s how to personalize your attendee communications and create a polished, branded experience from the moment someone registers.

✍️ Before You Begin

✅ You must complete your Registration Form before accessing the confirmation email editor.

Create A Registration Form

💡NOTE: Expo Pass automatically includes your event name, event dates, venue address, and logo in all confirmation emails.
The editor customizes the body text — not the header details.

Read more below about what's included in all confirmation emails, regardless of customization.

Registration Confirmation Email - What's included?

Accessing the Registration Confirmation Email Editor

Using the Expo Pass Registration Confirmation Email Editor, you can add customization to the confirmation email(s) message.

The editor gives you the ability to add different information for each registration level, or create one that is applied to all levels for your event.

Log into Expo Pass and open your event.
On the left nav bar, go to Event Settings ➜ Emails.
Toggle Confirmation Emails Enabled ➜ ON.
Click Edit Confirmation Message to open the editor.

Customizing the Email Body

Steps:

1. Select the registration level that you would like to begin with

❗ Important: You will notice to start all registration levels are noted as OFF. This means there are no customization to the email bodies. It does not mean that registration confirmation emails are OFF.

2. Click Create Email Template ➜ Edit.

3. You will now be in the tool to customize the body of your email.

Annual Tech Event - Settings - 23 October 2024.mp4 [crop output image]

4. Once inside the editor, you can add custom:

Text content
Images (linked or standalone)
Hyperlinks
Font styles and colors (using HEX codes)

Available fonts:

Arial
Georgia
Impact
Tahoma
Times New Roman
Verdana

❗ Custom fonts outside this list are not supported.

5. Once the body of the email is complete, you can choose to select which other registration levels you would like to apply it to, if any, by checking Apply to multiple?

❗ Important: By applying the email to another registration level, it will overwrite any email template previously saved.

6. Once you are done with your email, click SAVE.

✅ You can now continue on to create unique email templates for each of your registration levels if you are not going to apple the same one to all.

Saving and Previewing Your Email

After you finish customizing:

Click SAVE.
To see your full email before sending:
- Click Send Preview Email.
- A test email will be sent to the address you used to log in (from: support@exposent.com).