ⓘ This article is for Event Organizers
Before your attendees can get into your event, it needs to be built out (at minimum, your sessions need to be added in Expo Pass) and Attendee App Access needs to be turned on. This is one setting for every event type: in-person, virtual or hybrid. Once it is on, attendees get in with their magic link: the Attendee App Magic Link opens the event in the mobile app (most common for in-person events), and the Web Browser Magic Link opens it in a browser (most common for virtual events). Either link works for any event.
With Attendee App Access on, attendees can:
View important Event Contacts
Customize an Event Schedule that includes the Sessions they’re signed up for
View a complete list of all Sessions available to them
Get to know the Speakers leading the Sessions
Learn more about event Exhibitors
If you are not ready for attendees to access your event, keep this setting OFF.
Common Issues and Troubleshooting
If your event does not appear in the app, consider the following:
Attendee Access Not Enabled: Ensure that the event organizer has enabled attendee access. Events will not appear in the app until this setting is activated.
Event Not Released: If the event is not yet released for attendees, it will not be visible. Confirm with the organizer that the event is ready for public access.
Wrong Email: Attendees are trying to login to the App using a different email than they registered with.
Turn On Attendee App Access
This setting moves your event from "draft mode" (not accessible by attendees) to live for registered attendees. It is the same setting for in-person, virtual and hybrid events.
1. To manage your Event Settings, login to Expo Pass and click into the event you'd like to manage.
2. Click Event Settings in the left-hand menu and stay on the General tab.
3. Toggle Attendee App Access to ON.
4. Next to Open access on, choose the date and time you would like attendees to get in.
5. Click Save.
6. Once you click save, the globe 🌐 next to Attendee App Access will change colors:
Red means Attendee App Access is OFF
Yellow means Attendee App Access is scheduled to turn on at a later time
Teal means Attendee App Access is ON
FAQs About Event Visibility
Will my event automatically appear in the Expo Pass app once it’s live?
Events typically appear for the email address used to register once the organizer enables attendee access. However, automatic visibility is not guaranteed and depends on the organizer’s settings.
Why doesn’t my event appear under my account?
If your event doesn’t show up, it’s likely because attendee access has not been enabled or the event has not been released for attendees. Contact the event organizer to confirm.