ⓘ This article is for Event Organizers
If your attendees want to come back after registering for your event to purchase add-on sessions, our system’s restriction on duplicate email entries through the same registration form can create a challenge.
But don’t worry — we’ve got you covered! Below are three effective solutions you can choose from. While all are viable, Option 1 is our recommended approach for long-term event clarity and attendee experience.
🔧 Option 1: Create a Second Event (Recommended)
This is the cleanest and most efficient solution. By creating a second event used only for add-on purchases, you avoid altering your main event’s records while still giving attendees a smooth experience.
Steps:
Create a second event dedicated to add-on registration only.
Set up your add-on sessions:
If there’s only one add-on session, you can build it as the registration level.
If there are multiple add-ons, use a general registration level at $0, and then create the add-ons as separate purchase options.
Remove these add-on sessions from the registration levels, so they are available as purchasable sessions.
After attendees register in the second event, manually add them to their purchased sessions in the main event.
Why this is recommended: It keeps your main event's data clean and intact, which helps with reporting and support. It takes a bit more setup time but offers a better overall experience for attendees.
💸 Option 2: Use a Promo Code
If you'd prefer not to create a second event, you can allow attendees to re-register by using a promo code that discounts the original registration cost.
Steps:
Create a promo code that discounts the full registration amount (use a $ value, not a percentage).
Remove the attendee from all sessions they’ve already registered for.
Then remove the attendee from the event entirely via the attendee data table.
The attendee can now re-register, using the promo code to avoid duplicate charges, and purchase their add-on sessions.
⚠️ Be sure to remove the attendee from sessions first, or this can affect your event data.
💳 Option 3: Refund & Remove the Attendee
Another route is to refund the attendee, remove them from sessions and the event, and allow them to register again with their full registration and add-ons included.
Steps:
Refund the attendee from the Transactions tab.
Remove them from any registered sessions.
Remove them from the event.
They can now re-register, this time including any desired add-ons.
⚠️ IMPORTANT: Always remove attendees from sessions before removing them from the event.
💡 Note: Credit card transaction fees are not refunded. This means the EO will absorb those costs from the original registration if choosing this option.
Still Need Help?
Reach out to our team anytime if you have questions on which solution is best for your event structure.