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Equipment Troubleshooting
Tracey Straub avatar
Written by Tracey Straub
Updated over a week ago

โ“˜ This article is for Event Organizers

This error message is triggered when the ExpoPass network broadcast by the router is experiencing difficulties.

FIX: To address this issue, follow these steps:

  1. If the error message reappears, or if it occurs on another iPad, proceed with power cycling the router. To do this, unplug the electrical power source, wait for 30 seconds, and then plug it back in.

Note: The process of power cycling the router and restoring normal operation may take approximately 5 minutes.

If this error message continues, please contact the Event Hardware team for additional troubleshooting.

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