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Equipment Troubleshooting
Tracey Straub avatar
Written by Tracey Straub
Updated over a week ago

โ“˜ This article is for Event Organizers

This error message occurs when either the iPad or Printer is not connected to the same network, specifically the "ExpoPass" network (for Expo Pass equipment).

PRINTER FIX: The printer should automatically connect to the ExpoPass network broadcast by the router. To confirm this, examine the display panel on the printer to see if the Network light is green (refer to the image provided). If the light is not green, follow these steps:

  1. Turn off the printer.

  2. Unplug the printer from the electrical source.

  3. Wait for 20 seconds.

  4. Plug the printer back in.

  5. Turn the printer back on by pressing the power button.

IPAD FIX - 1: To ensure proper communication between the iPad and the printer, both devices must be on the same network. To check the network the iPad is connected to, follow these steps in the iPad's "Settings":

  1. Open "Settings" on the iPad.

  2. Navigate to the "Wi-Fi" settings.

  3. Verify that the iPad is connected to the "ExpoPass" network and not any other network. It should be set to "ExpoPass" for the connection to work correctly.

IPAD FIX - 2: If both the iPad and Printer seem to be connected to the same network ("ExpoPass"), you should check one more location. Return to the iPad's "Settings" menu:

  1. On the left-hand side, you will see a list of options, including Airplane Mode, Wi-Fi, Bluetooth, and more.

  2. Scroll down until you locate the Expo Pass icon and tap on it.

  3. Next, inspect the "Local Network" setting, and ensure that it is turned on, indicated by the color green.

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