ⓘ This article is for Event Organizers
When using Expo Pass Registration, sometimes your attendees will leave before they complete everything. In this case, they will end up with an abandoned cart.
Organizers on Expo Pass do not have the ability to clear an attendee’s abandoned cart. The responsibility for resolving an abandoned cart lies solely with the attendee associated with the email address tied to the cart.
Under Data Reports on the left nav bar, you can see which of your registrants have not completed registration. You can then export the list and reach out to them to ensure they finish what is needed.
Additionally, attendees do not receive any email notifications regarding the status of their abandoned cart. This ensures that no automated reminders or updates are sent about incomplete registrations. Organizers should communicate directly with attendees to resolve abandoned cart issues, as they cannot manage or clear these carts themselves.
👉 Here is the article you can send to attendees that walks through how to go back and either complete registration, or remove the previous registration that was not completed and start over.
You may also get attendees who come in to register and will get an error that states their email is already belongs to a registrant on their order. This means they have abandoned their cart before completing registration and used the same email.
This lack of notification is a standard feature of the platform, ensuring that attendees are not automatically reminded about incomplete registrations.
Have them follow the article for attendees on how to complete abandoned registration.