ⓘ This article is for Event Organizers
If you're managing an event with Expo Pass, you might want to invite other team members to help with tasks like attendee check-ins, session scanning, and more.
Good news: you can add as many Event Users as you need, at no extra cost.
This guide covers managing Event Users specifically, not other roles like exhibitor profiles. It walks through how to add and manage Event Users, whether you're using a web browser or the Expo Pass mobile app.
Tips For Adding Event Users
❗ Important: Expo Pass treats Event Users and Attendees as two separate roles, each with different permissions and access levels. Using the same email address for both causes a conflict. The system won't know whether to log that person in as an Event User (with admin tools and scanning permissions) or as an Attendee (with badge and event access).
Because of this, the email used for an Event User account must be different from the email used to register or add that same person as an attendee.
💡 Tip: Need a second email address? If you use Gmail:
Dots trick: Gmail ignores dots, so yourcompany@gmail.com and your.company@gmail.com go to the same inbox.
Plus trick: Add +anything to your email — yourname+admin@gmail.com still reaches yourname@gmail.com.
Or simply leave the attendee email blank if the person already has an Event User account.
Add/Manage Event Users: Web Browser
Log in to your Expo Pass account and open your event.
Click Event in the menu, then click Manage Event Users.
Enter the email address of the person you want to add.
Select the permissions you want to give them.
Click Add User to save.
✅ After being added, your Event User will need to create their own Expo Pass account using the same email address you entered.
Add/Manage Users: Mobile App
Log in to the Expo Pass app and choose the appropriate event.
Tap the Admin Toolkit button in the left-side menu.
Tap the Admin Settings icon (gear) in the upper right-hand corner.
Select Manage Users.
Tap Add a User, enter the new user's email address, and select their permissions.
✅ After being added, your Event User will need to create their own Expo Pass account using the same email address you entered.
📌 To edit an existing user's settings, tap on their name to open their admin settings.
Quick Tips to Remember
Unlimited users: You can add as many team members as you want.
Email matters: Double-check the email is different from any registration email.
Permissions are key: Set the right level of access depending on their role.