ⓘ This article is for Event Organizers
When using Expo Pass Registration, sometimes your attendees will leave before they complete everything. In this case, they will end up with an abandoned cart.
Under data reports, you can see which of your registrants have not completed registration. You can then export the list and reach out to them to ensure they finish what is needed.
👉 Here is the article you can send to attendees that walks through how to go back and either complete registration, or remove the previous registration that was not completed and start over.
You may also get attendees who come in to register and will get an error that states their email is already belongs to a registrant on their order. This means they have abandoned their cart before completing registration and used the same email.
Have them follow the article for attendees on how to complete abandoned registration.