Troubleshooting the Expo Pass App for Access and Functionality Issues
Exhibitors using the Expo Pass app may encounter issues such as app launch failures, event access problems, or concerns about preserving lead data. This guide provides detailed troubleshooting instructions to help resolve these issues and ensure smooth functionality.
Common Issues with the Expo Pass Mobile App
Exhibitors might face the following challenges:
The Expo Pass mobile app does not open.
Syncing exhibitor leads is incomplete or unverified.
An invited exhibitor cannot see their event in the app.
Steps to Troubleshoot Login and Launch Issues
Follow these steps to address app launch or login issues:
Reinstall the Expo Pass App App launch issues can often be resolved by reinstalling the app: - Delete the Expo Pass app from your device. - Reinstall the app from the Apple App Store or Google Play Store. - After reinstalling, open the app and log back in with your credentials.
Refresh Account Access If the event does not appear in your account: - Log out of the app. - Close the app completely and reopen it. - Log back into the app to refresh access.
Managing Leads During Troubleshooting
Exhibitors often collect important lead data through the app. To avoid losing this data:
Make sure all lead information is synced with the app’s server before taking any troubleshooting steps.
If you’re uncertain whether your leads were synced, force close the mobile app and reopen it, which forces a data sync (assuming your device has internet access at that time).
Ensuring Event Access for Invited Exhibitors
If you’ve been added as an exhibitor but cannot see the event:
Log out of the app and log back in to refresh your access.
Confirm with the event organizer that your account has been correctly added to the exhibitor list.
Additional Resources
If these steps do not resolve your issue, we recommend contacting Expo Pass support through the app or website for further assistance.