ⓘ This article is for Event Organizers
How to Edit Attendee Information
Sometimes attendee information needs a quick update, whether it's fixing a name, updating a badge detail, or editing registration data.
Good news: Expo Pass makes it easy!
Here's how Event Organizers can manually edit, bulk edit, or allow attendees to update their own information.
Who Can Edit Attendee Data?
✅ Event Owners
✅ Event Users (with the right permissions)
Option 1: Manually Edit a Single Attendee
1. Open Your Event
Log into Expo Pass and select your event.
2. Click on the Attendees section in the left nav
3. Find the attendee you want to edit and either:
Click within the cell you wish to edit for in-line editing, OR
Click Edit on the far right to open their entire data profile
4. For in-line editing:
Click on the cell to edit your data
You can do this across multiple attendees at a time
When finished, click Review Changes at the bottom
❗ Important: If you do not click Review Changes and navigate off the page, your changes will not be saved.
Follow the steps to review and save your changes:
🔴 RED cells = something is wrong
🟢 GREEN cells = good to update
⚪ GREY cells = no changes being made
💡 Tip: If you don't know what a field or issue means, hover over it to read a detailed explanation.
5. To edit an attendee's full profile:
Click Edit on the far right side of the attendee data table
A pop-up window will open with all of that attendee's data
Make your changes and click Update
❗ Important: Once a badge has been printed, you cannot edit the Attendee ID. This ID is a unique system identifier tied to badge and lead retrieval data.
Modifying Registration Levels
For Paid Events:
Determine any pricing differences between registration levels
If applicable, process a refund for the original registration level and remove the attendee from that registration
Re-register the attendee under the new level
For Free Events:
You can update a registration level one of two ways:
Option A — Edit Profile:
Find the attendee in the Attendee Data Table
Click Edit on the far right side of the table
Click on the Reg Level dropdown and select the new level
Click Update
Option B — In-line Editing:
Click directly on the Reg Level cell for the attendee you want to update
You can do this across multiple attendees at a time
When finished, click Review Changes at the bottom
❗ Important: If you do not click Review Changes and navigate off the page, your changes will not be saved.
Follow the steps to review and save your changes:
🔴 RED cells = something is wrong
🟢 GREEN cells = good to update
⚪ GREY cells = no changes being made
💡 Tip: If you don't know what a field or issue means, hover over it to read a detailed explanation.
Bulk Edit Multiple Attendees
Need to update multiple attendees at once? Here's how:
1. Export Your Attendee List
Export your event's full attendee list — here's how to make sure you're capturing all the data you need
❗ Important: Always include the Attendee ID when exporting. This is the unique identifier for each attendee record — without it, re-uploading will create duplicate records instead of updating existing ones.
2. Edit Your Data
Open your exported list in Excel or Google Sheets and make the necessary changes
3. Save as CSV UTF-8
Save the file in CSV UTF-8 format before re-uploading
4. Re-upload Your File
Upload the updated CSV back into Expo Pass — attendee records will update seamlessly based on the Attendee ID
Updating Session Selections
Session selections work a little differently than standard attendee data:
Attendees can modify their own session selections through the link provided in their confirmation email, where available
For paid session add-ons, Event Users will need to refund and remove the previous session, then re-book under the corrected details
Allow Attendees to Edit Their Own Data at Check-In
If you want attendees to make small updates themselves during badge pickup, you can enable this through your iPad Kiosk:
Set up your iPad Kiosk Check-In to allow limited attendee edits — here's how
The fields an attendee can edit at the Kiosk are controlled by you when setting up your Attendee Fields.
Any field with "Editable by Attendee" checked will allow attendees to update it at the iPad Kiosk, as well as in their Attendee Event Profile via the mobile or web app.