APPLICATION: Virtual Web Platform

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The following article will offer some trouble shooting suggestions if you are experiencing difficulties with your Expo Pass Account.

BLANK SCREEN

Before going any further please note that to access your Expo Pass Expo Virtual Event should be accessed from your computer (not your mobile phone). In addition it is imperative that you are using a current and fully supported internet browser. Expo strongly recommends that you use Chrome as your internet browser on your computer as it will give you the best experience. Safari (Apple), Firefox, and the latest version of Microsoft Edge are other alternative browsers that will work on your computer.

NOT SEEING YOUR EVENT

If you do not see your event you are most likely on a screen like the one below (Attendee, Exhibitor, Organizers). The reason you did not see your event is because you created an Expo Pass Account with a different email than you used when you registered for the event.

  • Check your original email confirmation, the one you received from "support@exposent.com" as it was sent to the email that you used when you registered fo this event. If you didn't receive a confirmation email, then maybe Expo has the wrong email address for you or a misspelled email address was provided. Send an email now to support@expopass.com to resolve this issue.
  • If you discovered that you used a different email address to create an Expo Pass Account than what you used to Register for your event, then please "Log Out Now" and start the process again to create a new Expo Pass Account -- using the exact same email address that you used when you registered for your event.


THE SCREEN INDICATES YOU "ALREADY HAVE AN ACCOUNT"

Please try to do a password reset at this time. A temporary password will be emailed to you with instructions on how to continue with a reset. Here is a help article for password reset: Resetting your Expo Pass Virtual Platform Password

HOW DO I NAVIGATE BETWEEN HOME PAGE AND SESSIONS?

You have the option of navigating to different areas of the platform by clicking on the hamburger menu icon in the upper left-hand section of your event.

Once clicked, the left-hand navigation panel will open up providing you links to active components of the event platform.

If you want to return to the event home page from any other location, click on the name of the event, which is located in the upper left-hand corner next to the hamburger menu icon.

I'VE LOGGED IN TO MY EVENT - NOW WHAT?

After creating your Expo Pass Account, here is how you navigate through the platform to get into your Expo Pass Virtual Event

CAN YOU SHOW ME HOW TO CREATE AN ACCOUNT?

Here is a link to a video that walks an Attendee through the process to create an Expo Pass Account and navigate through the Virtual Event Platform.

For more helpful articles, please refer to the Expo Pass Virtual Event Platform: Attendee Support Guide

Questions: please email support@expopass.com


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