The following article will offer some trouble shooting suggestions if you are experiencing difficulties with your Expo Pass Account.
Before going any further please note that to access your Expo Pass Expo Virtual Event should be accessed from your computer (not your mobile phone). In addition it is imperative that you are using a current and fully supported internet browser. Expo strongly recommends that you use Chrome as your internet browser on your computer as it will give you the best experience. Safari (Apple), Firefox, and the latest version of Microsoft Edge are other alternative browsers that will work on your computer.
NOT SEEING YOUR EVENT
If you do not see your event you are most likely on a screen like the one below (Attendee, Exhibitor, Organizers). The reason you did not see your event is because you created an Expo Pass Account with a different email than you used when you registered for the event.
Check your original email confirmation, the one you received from "firstname.lastname@example.org" as it was sent to the email that you used when you registered fo this event. If you didn't receive a confirmation email, then maybe Expo has the wrong email address for you or a misspelled email address was provided. Send an email now to email@example.com to resolve this issue.
If you discovered that you used a different email address to create an Expo Pass Account than what you used to Register for your event, then please "Log Out Now" and start the process again to create a new Expo Pass Account -- using the exact same email address that you used when you registered for your event.
THE SCREEN INDICATES YOU "ALREADY HAVE AN ACCOUNT"
Please try to do a password reset at this time. A temporary password will be emailed to you with instructions on how to continue with a reset. Here is a help article for password reset: Resetting your Expo Pass Virtual Platform Password
HOW DO I NAVIGATE BETWEEN HOME PAGE AND SESSIONS?
You have the option of navigating to different areas of the platform by using the always open navigation bar on the left-hand side of the page:
I'VE LOGGED IN TO MY EVENT - NOW WHAT?
After creating your Expo Pass Account, here is how you navigate through the platform to get into your Expo Pass Virtual Event
CAN YOU SHOW ME HOW TO CREATE AN ACCOUNT?
Here is a link to a video that walks an Attendee through the process to create an Expo Pass Account and navigate through the Virtual Event Platform.