ⓘ This article is for Event Organizers
Event Organizer can easily manage Session capacity so that a pre-determined maximum number of event registrants can select the session for potential attendance. Once that Max number is reached, no other event registrants will be able to add that session to their "My Schedule" in the mobile app.
Steps
From the Admin Home Page, click Sessions in the left-side navigator.
Enter into the session or add a new one
Click Add / Edit in Core Details
In Max Capacity, input the number of attendees that you want to limit the session to.
Click Save Changes to close the modal.
Troubleshooting Session Scanning
Issue | How to fix |
Scanning stops once a Session reaches its max capacity | Remove the max capacity from the Session's edit settings. Then have your staff force close the Expo Pass app and reopen it so it syncs. |
The scanning device loses WiFi | Have your staff stay logged in. Scans sync automatically once the device reconnects to a strong WiFi connection. |
❗ Important: Don't log out of the app while the device is offline, or scans made offline may not sync.
Force close the app and open it again to sync the data
Try connecting to cell service if WiFi isn't working