All Collections
Attendee Help
Mobile App (In-Person Events Only)
Troubleshooting Mobile Magic Links with Android
Troubleshooting Mobile Magic Links with Android

Having trouble accessing the Expo Pass Mobile App on your Android phone? Here are some troubleshooting tips.

Kacie Ferguson avatar
Written by Kacie Ferguson
Updated over a week ago

If you are using an Android device and having trouble with the Expo Pass Mobile App, please try making these setting changes on your device, as they may have defaulted to "Don't allow app to open links."

  • Go to the App Info section of your device (where you should see a list of the apps on your device).

  • Go to Expo Pass app.

  • Click Permissions

  • Click "Open supported links"

  • Then click the button next to "Allow app to open supported links"

  • Now go back to Expo Pass mobile app, and click LOGIN, then Having Trouble Logging In?

  • Provide your email that was used for registration. A new Magic Link will be sent to this address.

If you are using an Android device and still have issues after following this process, please follow the steps below to reach out to our support team.


Did this answer your question?