ⓘ This article is for Event Organizers
Obtain important feedback from Session Attendees with a customizable post-session feedback form.
👉 The Session Feedback feature is only available for attendees using the Mobile App. This does not work for Virtual Events.
💡 KEY TERMS:
Registrant (Session Attendees): A person who has added a session to their My Schedule and shows interest in attending.
A registrant is also someone who has purchased an add-on session when registering for the event.
Attendee (Scanned Attendees): A person who has been scanned into a session or has been manually added as an "Attendee" to a session by an Event Organizer.
Creating Session Feedback Questions
From the Admin Home Page, click Sessions in the left-side navigator.
Enter into an existing Session or Create a new Session
Scroll down and in the bottom lefthand corner is a box titled: FEEDBACK, Session Questions -- click Add (or Edit if previously added)
Create one or more feedback questions for the session.
Click Add Question to add each question, then Save Question.
The question is automatically assigned to the session.
Note: Feedback questions can be unique to each session.
Session Feedback Attendee Experience
All Registrants and Attendees can do a "Session Feedback" from 5 minutes before the Session End Time through infinity (as long as that Session lives in an active Expo Pass Event).
❗ Important: Only Registrants and Attendees can do a "Session Feedback" from 5 minutes before the Session End Time through infinity (as long as that Session lives in an active Expo Pass Event).
This means if someone does not have the session on their My Schedule or has not been scanned into a session as an attendee, they will not be able to utilize the Session Feedback feature.
At 10 minutes prior to the Session End Time, a person attending the event loses the ability to go into a session on the Mobile App and click "Add to Schedule". From this point on, an Event Organizer will need to manually add a person as a Registrant or Attendee to the session for them to fill out the feedback. (Here is how to do that)
The only was that a Registrant becomes an Attendee without an Event Organizer manually doing it, is through being scanned into a session through the QR Code on their badge using Expo Pass' Session Tracking feature.
5 Minutes before the Session ends, the Session Feedback will become available in Mobile App Session "PROVIDE FEEDBACK:
