Where do  I even start?  
Create an  account with Expo Pass!     


How do I create an Event?  
Find  all of the tools you need to set up your event here.     


How do I add my colleagues to my team on Expo Pass?  
Please visit this step by step article to learn more.  


How many users does my organization get?  

Each organization gets 5 free users with the ability to purchase additional users  for $50/user.   


What can my users help with and have access to?  
You  choose. You have the ability to set the permissions for your users- from access to everything, to only the ability for session scanning.   


Can I customize the event app home screen?  

You  sure can! Learn how to do so here.  
 

Is there any type of social feed for Expo Pass?  
There  is! On the event app, our social platform pulls all tweets from any hashtags (#) that you assign for the event.    


How do I turn the Event App on?  
The  event app can be turned on or off at any time in the "Details"  section of your event.      


Where do I let attendees and exhibitors know about our  travel/lodging partners?  
In the travel lodging section! Input information for hotels/car  rentals/airlines/transportation partners and any special group rates or deals  you've set up.   


How do my attendees get added into the Expo Pass system?  
Several ways!  Adding attendees is dependent on what registration platform you are using (ours, or a different outlet).  Learn more here.      


What if I need to add special attendee fields into the system?
You  can do that! Learn how here.   


Can I download my list of Attendees before or after the event?
 
You  can! Learn how here.   


How do I create Attendee badges with the scannable QR code?  
Please visit this step by step article to learn how to.   


How do I print Attendee badges?  
You create a template and save it in our system. From here you can print away before your event or on site. Learn more here.   


How do I add my Sessions to my Event?  
Sessions can be added individually or manually. Click here to learn more. 


How do I add my Speakers to my Event?  
Please visit this step by step article to learn how to.   


What if I need to add special session fields into the system?   You  can do that! Learn how here.  


How do I track my Session attendance (Session Tracking)?   It’s  easy, learn how to here.  

Can Attendees pre-register for Sessions?  
They  sure can! Learn more here


Can I validate Attendees for Sessions?  
Yes you can! Learn how to here


Can I have attendees give feedback after my Sessions?  
That's  one of our favorite features! Learn how to create questions, and download feedback post Session here.


How do I set up registration on Expo Pass?  
It’s  an easy 5 step process, get started here.   


Can I integrate Google Analytics with my registration form?  
Yes you can! Learn how to here.   


Once my registration form is set up, how do I add it to my  website?  
By using simple java code. Please visit this step by step article to learn how to.

How do I keep track of who's registering for my Event?  
By using our transactions page.  Learn more here.    


What is a merchant agreement?  
A  merchant agreement is used to tie your bank account with Expo Pass to easily distribute revenue from your event directly into your account.   


When do I need to complete a merchant agreement?  
If  you are using Expo Pass for Registration, and/or if you choose to mark up the cost of Lead Retrieval, you will only be able to do so if you have completed  your Merchant Agreement.      


What do I need to do to complete my merchant agreement?  
Basic personal, company, and bank account information.  Learn  more here.   


How do I refund an Attendee?  
Yes! You can refund both partial or full registration amounts (if need be).  Learn more here.    


How do I add Exhibitors to the Event?
 
You  can add Exhibitors individually, or by uploading a full list of Exhibitors.  Learn more here.      


Can I add move in/out and exhibiting hours for my Exhibitors?
 
Yes you can! Learn how to do so here.   


Can I add support contact just for my Exhibitors?  
Yes you can! Learn how to do so here.


Can I add Exhibitor specific materials?  
You  sure can!   They will appear in the Exhibitor Toolkit in the Exhibitor portion  of the event app.    

How do I set the cost for Lead Retrieval for my Exhibitors?
There  are 3 pricing structures to choose from. Learn more here.      


Can I send push notifications to my Attendees and Exhibitors?  
Yes  you can! Please visit this step by step article to learn how to.        


How does the mobile application work?
 
We  have a full video to show you how! Check it out here.    


Can you show me how to add and manage Attendees and make badges?  
We  have a full video to show you how! Check it out here


Can you show me how to add and manage Exhibitors?  
We have a full video to show you how! Check it out here.      

Can you show me how Session Tracking works?  
We have a full video to show you how! Check it out here.   


Can you show me how registration works?  

We have a full video to show you how! Check it out here.  


Didn't find what you need? Reach out to us at support@expopass.com!

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