ⓘ This article is for Event Organizers
We’ve designed our support model to give you what matters most: fast answers, proactive guidance, and real people when it counts — without the bottlenecks of traditional support.
👥 Meet Your Support Team (Yes, Team)
Instead of being assigned to a single person, your event is supported by a dedicated team of Expo Pass Specialists — all trained, available, and ready to assist when you need help. This means:
Faster response times
No delays if one person is unavailable
A broader knowledge base at your fingertips
💡 AI-Powered Help Center – Available 24/7
We know you want to be self sufficient, and avoid time delayed responses so we’ve made the UI friendly and more intuitive and updated our Help Center so you can easily find the answers you need 24/7. Our AI-powered Help Center gives you smart, searchable access to common questions, walkthroughs, and training content anytime — so you’re never stuck waiting.
Anytime you need help while in Expo Pass, simply click the red Chat Bubble in the bottom right corner of Expo Pass!
🚀 Real People for Real Challenges
When your needs go beyond the basics, our expert team of event specialists are here to help. Whether it’s a complex issue, last-minute question, or strategic decision, we’ll be right there with you.
📅 Task Reminders, Handled Automatically
We know event organizers juggle a lot. That’s why we’ll send you automated, timely nudges (via email) to complete key tasks — to ensure you don't miss any deadlines and help you stay on track.
You'll also hear from our Event Success Team members from time-to-time as they monitor the building of your event, especially as the event begins date draws near.
At Expo Pass, support isn’t just a feature — it’s a strategy. With a dedicated team, proactive systems, and real people ready when it counts, we’re here to make sure nothing stands between you and a successful event.